Refund Policy

1. General

Cloud facilitates transactions between buyers and sellers. Refund eligibility may depend on the product, seller terms, payment method, and the circumstances of the order.

2. When to request a refund

Buyers should contact the seller or Cloud support as soon as possible when a product is materially different from its description, defective, unavailable after purchase, or otherwise not delivered as promised.

3. Digital products

For digital products that have been accessed, downloaded, activated, redeemed, or otherwise consumed, refunds may be limited where permitted by applicable law. Seller-specific terms may also apply.

4. Disputes

If a buyer and seller cannot resolve an issue, the buyer may submit the order for review through the available support or dispute process. We may request transaction details and evidence from both parties.

5. Contact

For refund questions, contact Cloud support with your order number and a description of the issue.